Beyond Points: Hospitality's New Loyalty Playbook - Hosted by Pepper & Stacked

Beyond Points: Hospitality’s New Loyalty Playbook Loyalty is more than points and discounts. So what actually gets customers coming back? Join Stacked & Pepper for a breakfast bringing together hospitality and retail leaders to talk about what’s working in loyalty, what’s changing and what brands should be thinking about next. From retention and personalisation to customer data and engagement, we’ll explore how brands are building loyalty that lasts, with a look at what hospitality can learn from retail along the way. Meet the speakers Katie Grundy | CRM & Loyalty Manager, Itsu Gordon Keen | Head of Growth, Brand & Innovation, Laine Pub Company Jonathan Haywood | Fractional Customer & Loyalty Strategy Director David Broom | Chief Information Officer, Brava Hospitality, Prezzo Italian Plus experts from Pepper and Stacked. What’s on? → Fireside chats and short presentations → Live loyalty benchmarking → Audience Q&A and interactive discussions → Breakfast, networking and plenty of idea sharing Spaces are limited. Save your spot and join us.