It’s not only HOW you say it…

Have you ever sat in a meeting, even one you are facilitating, and helplessly watched as the conversation ping-pongs between two participants, getting hotter and hotter? Or been in a conversation where it feels like someone cannot *hear* you and is getting more and more annoyed with you, no matter how kindly and slowly you rephrase what you want to say? Take heart. You are not the only one! Turns out, it’s not only *what* you say, it’s also not merely *how* you say it, there is another lens to view our conversations through. There is an underlying structure to our conversations that provides us with a new bag of tricks to clean up our conversational act and bring about not only better communication, but high performance as well. If this sounds intriguing, come join us!