Trust in the Agentic Era

AI is changing how businesses interact with customers. As AI agents move beyond answering questions to making decisions and taking actions, a new challenge emerges: how do we create customer experiences that are seamless, intelligent and trustworthy? Join Sumsub, Fin and DKM Ecosystem for an evening of industry insights, lively discussion and networking. We’re bringing together practitioners across AI and digital identity to explore how businesses can embrace agentic AI while maintaining the trust, security and accountability that customers expect. What to Expect: The Next Generation of Customer Experiences: Explore how AI agents are reshaping customer journeys, from personalised interactions to more autonomous, AI-powered services. Securing the Agentic Infrastructure: Learn strategies to balance rapid, frictionless UX with robust digital identity verification, fraud prevention, and clear accountability frameworks. Accountability & Governance in AI: Learn proven frameworks for maintaining transparency, data privacy, and regulatory compliance as agents act on behalf of users. Connect with others working at the intersection of AI, customer experience and digital trust in a relaxed setting during HKFTW.

Agenda 17:30 | Registration & Networking 18:00–18:15 | Opening Remarks 18:15–18:45 | Panel Discussion Trust in the Agentic Era: Building the Next Generation of Customer Experiences 18:45-19:15 | Use Case Showcase 19:15 onwards | Drinks, Bites and Networking About the Location Step into a retro-inspired space in the heart of Hong Kong, with a distinctive character and relaxed atmosphere. It’s the perfect setting to enjoy a few drinks, exchange ideas and meet like-minded people over the course of the evening. Just a 10-minute walk from Central MTR Station, it’s an easy stop for an evening out during Hong Kong FinTech Week.

About Sumsub Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business…