Making the case for service design

How do you communicate the value of service design at your workplace? Where does your team stand, **and** what is your role within it? We all know service design creates value, but pinpointing exactly *where* your org stands, and what role you should be playing to move it forward, is a different skill entirely. This session is about getting clearer on that. **Format:** Design jam **What to expect:** * A quick icebreaker * Opening context — a fast recap of the article and why it matters * A spotlight share — one person walks us through where their own org sits on the model, and what that's actually looked like in practice * Main activity — working solo, then in pairs, then as a full table * A quick close — one small thing to try shifting this month **To get ahead:** Read the [Service Design Maturity Model article;](https://service-design-network.org/community_article/the-service-design-maturity-model-a-strategic-framework-to-embed-service-design-into-an-organisation) it's a quick one, and it'll give us a shared language for the night. The model breaks organizational SD maturity into five stages Explore, Prove, Scale, Integrate, Thrive) and tracks how a service designer's role shifts through each: from scout > doer > trainer > facilitator > leader. No need to have it all figured out before you arrive. Just come ready to think out loud with a few new people. See you there!